This incident is resolved. The database upgrade has been rolled out with the fix in place, and we have confirmed that agent responses, the dashboard, and the API are all operating normally. Thank you for your patience.

The dashboard and API have been fully restored. Some agent runtimes are still returning degraded responses; we have identified the cause and are applying a fix now.

The dashboard and API are temporarily unavailable during a database upgrade. We are working to restore service as quickly as possible.

Some agents are failing to respond to messages. We are investigating.